Implementation and Management of Service Level Agreements

Implementation and Management of Service Level Agreements Course

Implementation and Management of Service Level Agreements Course

This is an essential course for anyone having to develop and implement a Service Level Agreement (SLA) within a product or service environment. The need to define levels of service in operational environments is critical for brand management and reputation. This 2-day course supplies the essential elements of SLA implementation and management to protect and maintain operational performance

2 Day Course

£695.00 + VAT

WHO WOULD BENEFIT FROM THIS COURSE
  • Contract Managers
  • Supply Chain Managers
  • Sales Executives
  • Other Managers and Executives
  • Procurement professionals
  • Buyers
  • Any ‘client facing’ Account Manager
  • Operations Managers
PARTICIPANTS WILL LEARN HOW TO:
  • Develop a good quality SLA that will manage the expectations of stakeholders.
  • Identify methods by which the SLA can aid and monitor performance.
  • View service delivery as a complex activity that requires SLAs to provide focus to operational performance.
COURSE TOPICS INCLUDE:
  • Contract Management activities
  • Purchasing goods and services
  • Managing stakeholders
  • Specification development
  • Stages of the purchasing process
  • Outsourcing service
  • The SLA development process
  • Advantages of using SLAs
  • Corrective action programs

Open Course Dates, Availability and Bookings for our Implementation & Management of Service Level Agreements Course

(If dates are NOT shown below, then please contact us for more information).

Date Start day Time Duration Cost Status Location Action
25/07/2019 - 26/07/2019 Thursday 09:00 - 17:00 2 Days £695 Available Upminster Book Now

Satisfied Customers

“We wanted our people to be more effective in line with our strategy. We have a good relationship with the Supply Chain Academy as they understand our business. I have had great feedback from the team on how effective the course was which they used immediately.”

Perry Jackson

MITSUBISHI ELECTRIC

“The team have made real positive changes since the training day at Supply Chain Academy; the course was highly relevant, a good mix between theory and practice and colleagues appreciated the relevance of the scenarios and case study to help them take the learning and apply at work.”

Blyth Priestley

SKY TV

Our Creative Team

Paul Stone

Paul Stone

Managing Director

Paul is an experienced Human Resources and Managing Director with a demonstrated history of working in Blue Chip multinationals, professional services, the public sector and more recently in the education management industry.

Alex Mortimer

Alex Mortimer

Commercial Director

Alex has worked in both the university and private sector. He has a successful track record of business and organisational development, building corporate relationships and growing the SCA portfolio of clients.

Sally Gale

Sally Gale

Event & Operations Manager

Sally has over 20 years of first hand supply chain experience, including 18 years working in key positions at Uniserve Group, the UK’s leading independent logistics and global trade management provider.

Neil Roll

Neil Roll

GM - CP Training

Neil has been working in senior positions within supply chain education for the past five years, following over 25 years of practical logistics experience in a Blue Chip mulitnational company

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Through our parent company, the Supply Chain Academy, we are able to provide innovative learning experiences for CEOs & Executives. It provides an environment for executives to come together, to develop ideas and to plan exciting futures.