Supplier Relationship Management

Supplier Relationship Management 

Managing suppliers involves a range of skills including communication, appraisal, performance measurement and most important of all, the ability to develop suppliers’ skills and competencies.
Buyers and managers have to learn the necessary skills to manage supplier relationships in a professional manner; this course discusses how trust and collaboration can be developed over time in order to build productive long-term relationships when appropriate.


• Sales Personnel
• Managers and Executives
• Purchasing and Procurement professionals
• Any ‘client facing’ Account Manager
• Contract managers
• Supply chain managers
• Operational managers


• Learn how to develop a supplier base management process.
• Understand how to design and apply an effective supplier appraisal process.
• Build awareness of the common tools and techniques for effective stakeholders management.
• Appreciate the importance of clear communication with suppliers and learn methods to improve communication.
• Learn to acknowledge the supplier’s perception and handle relationships with empathy.
• Understand how to interpret a typical SRM maturity matrix.


Supplier Appraisal

  • Design and apply an effective supplier appraisal process

Supplier Selection of Registered Suppliers

  • Develop and apply a supplier base management process

Stakeholder Management

  • Understanding stakeholders and managing them
  • Utilise appropriate communication methods

Supplier Relationship Management

  • How to create a supplier relationship strategy
  • Identify and communicate realistic routes to development
  • Understand situations from the supplier’s perception and handle relationships with empathy
  • Understand how to use a typical SRM maturity matrix

Open Course Dates, Availability and Bookings for our Supplier Relationship Management Course

(Please contact us for more information).

Satisfied Customers

“We wanted our people to be more effective in line with our strategy. We have a good relationship with the Supply Chain Academy as they understand our business. I have had great feedback from the team on how effective the course was which they used immediately.”
Perry Jackson


“The team have made real positive changes since the training day at Supply Chain Academy; the course was highly relevant, a good mix between theory and practice and colleagues appreciated the relevance of the scenarios and case study to help them take the learning and apply at work.”
Blyth Priestley


Our Creative Team

Paul Stone

Paul Stone

Managing Director

Paul is an experienced Human Resources and Managing Director with a demonstrated history of working in Blue Chip multinationals, professional services, the public sector and more recently in the education management industry.

Alex Mortimer

Alex Mortimer

Commercial Director

Alex has worked in both the university and private sector. He has a successful track record of business and organisational development, building corporate relationships and growing the SCA portfolio of clients.

Neil Roll

Neil Roll

GM - CP Training

Neil has been working in senior positions within supply chain education for the past five years, following over 25 years' of practical logistics experience in a blue chip multinational company.

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Through our parent company, the Supply Chain Academy, we are able to provide innovative learning experiences for CEOs & Executives. It provides an environment for executives to come together, to develop ideas and to plan exciting futures.